This document governs the relationship between Joswin and every user of our platform. Please read it carefully before registering or using any service on Joswin.
A brief summary to help you understand the mutual commitment between Joswin and its players
Each individual is only permitted to hold one active account at Joswin. Owning multiple accounts by one person is strictly prohibited and may result in the closure of all associated accounts along with their balances.
The Joswin platform is open only to users aged 18 and above. Joswin reserves the right to request proof of identity at any time and will close accounts proven to be owned by underage users.
All bonuses and promotions at Joswin have wagering requirements (rollover) that must be met before winnings from bonus balances can be withdrawn. Details of each promotion's requirements are available on the Wins page.
For withdrawals, joswin requires a one-time identity verification through the KYC process. The required documents are a government-issued ID and proof of ownership of the payment method used.
Joswin is committed to protecting your personal data in accordance with the applicable Privacy Policy. Data is never sold or shared with third parties without consent, except as required by law.
Any form of fraud, system manipulation, bonus abuse, collusion, or use of automated software will result in permanent account closure and forfeiture of all balances.
Joswin is an officially operated online entertainment platform offering online game services including Slots, Live Casino, Sports Betting, Fish Shooting Games, and casino games. These services are intended solely for the entertainment of adult users.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you as the user and Joswin as the platform operator. These Terms apply to all products, features, content, and services available at joswin.vu and the official Joswin mobile app.
Joswin provides access to the following services through its digital platform:
Your use of the Joswin platform, including merely accessing the website or app without making a transaction, constitutes full acceptance of these Terms. Joswin reserves the right to update these Terms at any time. Material changes will be communicated via in-platform notifications or your registered email.
To use paid services on joswin, you are required to create an account by providing accurate, complete, and up-to-date information. The details you provide at registration must reflect your true identity — your name, date of birth, phone number, and active email address.
Joswin reserves the right to decline registration requests or close existing accounts if inaccurate, false, or misleading information is found, without prior notice.
Each individual is only permitted to own and operate one account at Joswin. Owning, operating, or using more than one account by the same person, regardless of the name or information used, constitutes a serious violation of these Terms.
You are solely responsible for keeping your password confidential and your account secure. Never share your login credentials with anyone, including family members. Joswin will never ask for your password through any channel — any such request is fraudulent.
If you suspect your account has been accessed by an unauthorized party, contact the Joswin support team immediately via live chat to request an emergency account freeze.
Joswin requires an identity verification process before processing the first withdrawal and for withdrawals above a certain amount. Required documents include:
The KYC process is typically completed within 1–2 business days after complete documents are received.
Joswin accepts deposits via various local Indonesia payment methods including QRIS, DANA, OVO, GoPay, ShopeePay, and bank transfers (BCA, Mandiri, BRI, BNI). All transactions are conducted in Indonesian Rupiah (IDR).
Deposits are confirmed automatically and credited to your account balance within seconds for digital wallets and QRIS, or within 5–15 minutes for bank transfers. Joswin charges no fees for deposits.
Winning withdrawals can be requested at any time as long as the balance meets the applicable minimum amount. Joswin processes withdrawals to digital wallets within 3–15 minutes and to bank accounts within 15–60 minutes on business days.
Withdrawals can only be processed to the same payment method used for the deposit and under the same name as the Joswin account. Joswin does not process withdrawals to third-party accounts in any form.
Minimum and maximum limits for deposits and withdrawals are subject to change and are displayed on the cashier page within the platform. Joswin reserves the right to apply additional limits based on account verification level and transaction history.
Joswin offers a variety of bonuses to players, including a welcome bonus for new members, deposit bonuses, weekly cashback, and exclusive bonuses for app users. Each bonus has specific terms and conditions that apply separately from these General Terms and are available on the Wins.
Every claimed bonus is subject to rollover requirements — the total wagering amount that must be placed before winnings from bonus balances can be converted into withdrawable balance. Rollover requirements are calculated based on the bonus value received multiplied by the multiplier applicable to each promotion.
Unless otherwise stated in specific promotion terms, each user may only claim one bonus of each promotion type. Attempting to claim the same bonus more than once through different accounts is considered bonus abuse.
Each game on Joswin has specific rules available within the game or on the game information page. Those game rules form part of these Terms and are binding on players who choose to play that game.
All game outcomes on Joswin are determined by a certified Random Number Generator (RNG) system or by live dealers/processes for Live Casino games. Game results are final and cannot be appealed unless a documented system error occurred.
Joswin reserves the right to restrict access to certain games based on applicable regulations. Players are responsible for ensuring their use of the platform complies with the regulations in force in their jurisdiction.
Joswin is not responsible for losses caused by disconnection on the player's side. The Joswin system is designed to save the state of active games and will allow players to resume or complete a game after reconnecting. However, Joswin cannot guarantee the recovery of balances lost due to connection disruptions on the player's side.
The following actions are strictly prohibited on the Joswin platform and may result in permanent account closure:
You may close your Joswin account at any time by contacting our support team via live chat. Before closure, all remaining real-money balance (excluding bonus funds that have not met rollover requirements) will be processed for withdrawal to your registered payment method.
Joswin reserves the right to close, freeze, or restrict your account if:
Joswin supports responsible gaming and provides a voluntary self-exclusion option for players who feel the need to stop playing temporarily or permanently. During an active self-exclusion period, the account cannot be used and will not receive any promotional communications. Details of this program are available on the Responsible Gaming.
Joswin collects, stores, and processes your personal data in accordance with our Privacy Policy available at Privacy Policy page. The Privacy Policy is an integral part of these Terms.
In summary, Joswin uses your data to: provide the services you request, verify identity, process transactions, send account-related and promotional communications (if you have given consent), and fulfill applicable legal obligations.
You have the right to access, correct, or request deletion of your personal data in accordance with applicable regulations. Data-related requests can be submitted via live chat or by emailing [email protected].
Joswin strives to provide a platform that operates without interruption 24 hours a day, 7 days a week with 99.5% uptime. However, Joswin cannot guarantee a completely uninterrupted service due to factors beyond our control, such as third-party provider maintenance, internet network disruptions, or force majeure events.
In the event of a technical disruption affecting an active game, Joswin will endeavor to restore the affected wager balance within 24 hours. Claims related to technical disruptions must be submitted within 7 days of the incident.
Joswin reserves the right to modify, update, or replace any part of these Terms at any time. Users will be notified of material changes via in-platform notifications or email at least 7 days before the changes take effect, unless immediate changes are required for legal or security reasons.
Using the Joswin platform after the effective date of any changes constitutes your agreement to the updated Terms. If you disagree with the changes made, you have the right to close your account and withdraw your balance before the changes take effect.
If you have questions about these Terms and Conditions or need clarification on any point, the Joswin support team is available via 24-hour live chat or by email at [email protected]. We are committed to providing clear and honest answers to every inquiry.
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