At Joswin, your privacy is more than a legal formality — it is a responsibility we take seriously. Discover transparently how we manage your information.
Six pillars that form the foundation of how Joswin handles every piece of data you entrust to us
All data transmitted between your device and Joswin's servers is encrypted using the TLS 1.3 protocol with 256-bit encryption keys — the same standard used by leading banking institutions and financial organizations.
Joswin never sells, rents, or exchanges your personal data to third parties for commercial purposes. Your information belongs to you, and we respect that without exception.
You can access, correct, or request deletion of your personal data at any time. Joswin provides easy-to-use mechanisms for managing privacy preferences and direct marketing communications from your account settings.
Your data is stored on protected servers with restricted access, multi-layered firewalls, and 24-hour monitoring. Joswin retains data only for as long as necessary for the purpose of collection and in accordance with applicable legal obligations.
Joswin only collects data that is strictly necessary to provide services, verify identity, and meet regulatory obligations. We do not collect data irrelevant to the platform's operational needs.
Every marketing communication from Joswin includes an easily accessible unsubscribe option. We do not send communications you have not consented to, and you can update your notification preferences at any time.
Joswin is committed to protecting the privacy of every user who entrusts us with their personal information. This Privacy Policy explains in detail how we manage your data — from what information we collect and the purposes it is used for, to how we protect it and the rights you hold over it.
We understand that trust is the foundation of every good relationship, including the one between a platform and its users. That is why we have written this policy in plain language rather than legal jargon. Our goal is for you to genuinely understand it, not just click "agree" without knowing what it says.
This Privacy Policy applies to all joswin services accessible via the website joswin.vu and the official joswin mobile app for Android and iOS. This policy forms an integral part of the Terms & Conditions joswin.
Joswin only collects data that is strictly necessary to provide our services, ensure platform security, and fulfill applicable regulatory obligations. Below are the categories of data we collect along with their explanations:
When you register and use joswin's services, you provide us with the following information:
| Data Type | Example | Purpose |
|---|---|---|
| Basic identity | Full name, date of birth, gender | Account verification and KYC |
| Contact | Email address, phone number | Account and security communications |
| Identity documents | ID card photo, selfie with ID card | Identity verification (KYC) |
| Financial information | Bank account number, digital wallet name | Transaction processing |
| Password | Account password (stored in hashed form) | Account access security |
When you use the Joswin platform, our systems automatically log technical information required for security and service optimization:
Joswin uses the data we collect for the following purposes, all of which are directly related to delivering quality services to you:
Joswin uses anonymized data (not traceable back to any individual) to analyze platform usage patterns, identify areas for improvement, and develop new features that benefit all users.
Joswin does not sell, rent, or exchange your personal data with third parties for commercial purposes. However, in normal platform operations, we need to share certain information with trusted partners who help us deliver our services. All such partners are bound by strict data confidentiality agreements.
Joswin may disclose your data to competent authorities if required by law, regulation, or a valid court order. In such situations, joswin will endeavor to notify you to the extent permitted by applicable law.
Joswin uses cookies and similar technologies to enhance your experience on the platform. Cookies are small text files stored on your device when you visit our website. Below are the types of cookies we use:
These cookies are essential for basic website functionality, including keeping your login session active, processing transactions securely, and remembering language preferences. Without them, Joswin services cannot function properly. Essential cookies cannot be disabled.
Analytics cookies help us understand how users interact with the platform — which pages are visited most, how long sessions last, and where users encounter difficulties. All analytics data is collected anonymously and cannot be linked back to any individual user.
These cookies store your preferences such as display settings, recently played favorite games, and notification preferences — so you don't have to reconfigure them every time you open the platform.
Most browsers allow you to manage or delete cookies through browser settings. Please note that disabling certain cookies may affect the functionality of the Joswin platform, particularly features that require authentication.
Protecting your data from unauthorized access, loss, or misuse is joswin's top priority. We implement comprehensive technical and organizational security measures:
As a Joswin user, you have a set of rights relating to your personal data. Joswin respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time via live chat or support email.
If your data is inaccurate or incomplete, you have the right to request a correction through your account settings or our support team.
You have the right to request deletion of your personal data, except for data that must be retained under applicable legal requirements.
You have the right to object to the processing of your data for direct marketing purposes, which we will action promptly.
Under certain conditions, you have the right to request a restriction on the processing of your data while an objection or request is being resolved.
You have the right to receive a copy of the data you provided in a structured, commonly used format for transfer to another service.
Joswin retains your personal data for as long as your account is active and for a period following account closure in accordance with applicable legal obligations. Our retention policy is set out as follows:
After the retention period ends, data is permanently deleted from Joswin's systems using secure deletion procedures that ensure the data cannot be recovered.
Joswin strictly prohibits use of the platform by individuals under the age of 18. We do not knowingly collect or process personal data from minors.
If joswin becomes aware that personal data from a person under 18 has been collected without adequate age verification, we will promptly delete that data and close the associated account. Our KYC age verification process is designed to prevent underage user registration.
Joswin may update this Privacy Policy from time to time to reflect changes in our data management practices, applicable regulatory updates, or technological developments that affect how we process data.
When we make material changes — meaning changes that significantly affect how we use your data or the rights you hold — we will notify you via:
The "Last Updated" date at the top of this page always reflects the currently active version of the policy. Continued use of the Joswin platform after the effective date of any changes constitutes acceptance of the updated policy.
If you have any questions, concerns, or wish to exercise the privacy rights described in this policy, the joswin team is here to help. We are committed to responding to all privacy-related inquiries seriously and promptly.
You can reach us via 24-hour live chat available on the Joswin website and app, or by email at [email protected]. For requests related to personal data such as access, correction, or deletion, we will process them within 30 business days.
We also provide a FAQ which addresses common questions about privacy and account security that may already cover what you are looking for.
Join millions of players across Indonesia who trust Joswin as their online entertainment platform with the highest standards of privacy and security.